It’s my first iPhone l saved money on just buying the phone outright.. and even more money by going with this renewed phone . The phone was in perfect condition when it arrived not one scratch could not even tell that it was previously owned battery health was still at 100%. I’ve had it for a while now and works perfectly. I believe it one of the nicest phones I have owned

I was skeptical about buying a refurbished phone. I jumped the gun and ordered the iPhone 15 Pro Max 256 GB. It came a day early. The phone condition was perfect. Battery health perfect. Phone super smooth coming from a base 12. Coolest part yet I checked the settings and it was a 512GB Version. Couldn’t be happier!

In a nutshell, only buy a "Renewed Premium" phone through Amazon if you are absolutely sure that you will keep the phone, and if you are prepared to make multiple phone calls and spend hours on the phone in the event that there is something wrong with the phone that does require you to return it. And be warned that even then you are not guaranteed to be able to return it. As regards the phone itself, "salvage" would be the more accurate description of the condition of the phone that I received. Yes, it is renewed. The battery health was at 100%, for which I was pleased. The packaging is subpar, an Amazon renewed box which could be worse, but does little to inspire confidence in their handling of a $1k phone. The ill-fitted plastic film "protecting" the phone was what really pushed it into subpar territory. The phone I received was apparently previously damaged, based on notifications found within the iOS settings. I am going to assume that the damage was repaired by Apple or an Apple authorized repair service. However, unlike an Apple refurbished item, where you are receiving a previously used, possibly damaged, item, but one that has been fully refurbished and can be considered as new, these Amazon "Renewed Premium," phones have been essentially rendered as "salvage title." As far as I could tell the Apple warranty, which should still be active on an item less than a year old, was voided when the repair was made, presumably because it was made under a warranty or insurance claim. That is fine, just be aware of it. I was prompted to "Finish Repairing Your Back Glass" when I accessed iOS for the first time. Ultimately I decided to return the phone based on the "Max" size. I ordered it because of the increased battery life of the Max model, but I did not realize that it would be too large to fit into most of my cell phone pockets. An entirely new wardrobe (with custom pockets?) was out of the question, and frankly I was dissatisfied with the overall quality of what I received for the price that I paid, so I "used" the phone all of 10-15 minutes before factory resetting it and packaging it back up to be returned. This is where things get "interesting." Because the item was valued at over $1,000, Amazon only gives one return option: a UPS pickup. Not only that, but they decide when UPS will pick it up, you have no control over that. I don’t know how many people have the flexibility of taking a day off of work in order to be home when they decide to pick it up. There is no time window given, and I wasn’t even given the day, instead discovering that my UPS pickup attempts had begun when I found UPS “sorry we missed you” labels attached to my parcel box. Luckily for me I was working at home, but we’re a farm and I was in the back with a crew and using loud power tools. There was no way I could know when UPS arrived unless they called or honked. Though I did have my eyes and ears peeled all day, hoping to catch them. I do know that UPS was provided with my phone number, as Amazon stated in the return instructions that they had provided UPS with it and that I could expect them to contact me to arrange the pickup. In addition I have a large 12x16 sign at the front gate with my phone # displayed in large print. UPS never called. Apparently it is UPS policy in my area to make no attempt to contact the residents regarding a package pickup, that includes knocking on the front door. From what I can surmise from my communication with them, they expect packages to be left at the street where they can pick them up at their convenience. That is certainly what they requested me to do. That left me in the position of leaving a package valued at over $1,000 at the road, where stolen packages are not an entirely uncommon threat (a neighbor has installed security cameras for the sole purpose of addressing this). So I called Amazon and asked for written permission to leave the package at the road, acknowledging that I would have no liability for the package once I left it there. Of course they could not comply, and further I was instructed -NOT- to leave the package at the road. This began a back and forth, because apparently UPS and Amazon do not communicate with each other, where I made a total of 6 phone calls and spent well over an hour on the phone trying to sort the whole mess out. With absolutely no positive result. Neither Amazon nor UPS would budge, Amazon Could not allow me any other method of return (I asked to deliver the package to the UPS store myself), and UPS offered nothing at all, not even any information about when or how to effect the pickup. At that point, realizing that the phone would not be picked up, and being told by Amazon that there was no other way to return the phone, I called my credit card company and disputed the charge. The thought process that I had was that neither Amazon nor UPS cared about the return, as they already had my money and they had nothing to lose. But, if they didn’t have the money, they would be motivated to ensure that the phone did get returned. I believe that I was correct in my judgement. I called Amazon after disputing the charge and the Amazon representative that I spoke with did seem far more motivated. He instructed me to get the UPS driver to leave the shipping label, so that I could attach it to the package and carry the package into a UPS store. At first it seemed even this wouldn’t work, as I found a response to my written note stating they could not leave the shipping label. I believe that Amazon contacted them, because I did find the shipping label in my parcel box the next day. And it would seem that the whole affair was wrapped up, after many hours, phone calls, and much frustration. But that wasn’t the end. I called Amazon to follow up on the experience, and suggest that they amend their returns policy for these types of returns and I was rudely accused of having “stolen” the item. That was rich, as I had already returned the phone, and it was very likely already in the possession of Amazon when their representative made this offensive comment. Then, almost two weeks after I returned the item I receive an e-mail from Amazon saying that they’ve seen the disputed charge and that I should have contacted Amazon Customer Service instead of disputing the charge. Further, they have the right to charge any card, account, or use any Amazon gift card balance, that I have associated with the account in order to recover the amount of the chargeback. They have asked for my response, which I will be giving them. And if I have to I will take the matter to small claims court. In a nutshell, just as I opened this story, I would strongly advise against, or at the very least advise great caution, before ordering an Amazon renewed iPhone.

I was very pleased with my iPhone 15 pro max. In appearance it appeared to be brand new. I especially liked the titanium white. There were no scratches and it performs efficiently, the camera is fine, battery life is quite good, and I am well satisfied with my purchase.

I didn't go through all the hassel to see how many battery charges it went through and so forth. The iphone was in immaculate condition. They send me a charging cable, not original apple product but I am okay with that since I have other cables available. Not a scratch, ding or defect from what I can tell and have had no problems since I started using it!

The phone came without dents or scratches. Battery health is at 100. However, it did not come with a charging block so I don’t know what happened to it. Overall no problems with the phone.

I bought this iPhone 15 Pro Max as “used” from Amazon. IT WAS PERFECT!!!! As “like new” in anyone’s definition!!! I’m VERY SATISFIED with my purchase!!! I bought a different phone before, but through another vendor, sold by a third party. Unfortunately, that third party wasn’t honest about the condition of the phone they sold me. They listed it as “like new”, but what I got was FAR from what I’d call “like new!!!” It had clearly visible scratches on both the front and back, visible in any lighting conditions!!! Also, in the system settings, it had a warning, “screen not recognized”, meaning the original screen was replaced with an unofficial aftermarket screen!!! The other problem was the battery! It would drain like crazy and inconsistently!!! Some days it would last all day with moderate use. Other times it would completely die in under THREE HOURS with very light use or no use at all!!! (and YES, I tried turning off app background refresh! I even tried leaving it in airplane mode!) Unfortunately, I didn’t discover all this within the 30 day return policy of that vendor, so I was SOL on my $430 bucks!!! At least Amazon might give me $140 as a trade-in. (I should’ve went through Amazon instead of that other vendor) 🙁

Awesome phone, promax 15 has absolutely no issues. Battery life shows 100%. Amazon delivery driver Ms.Heather, called in advance and delivered the product on time..and was very respectful with great personality.

Made sure to confirm this was coming directly from Amazon. The phone came pretty much pristine besides a scratch on the screen but I don't notice it with a screen protector on. I love the device itself. IPhone 15 really popped off I gotta say lol. And it does feel lighter than my old iPhone 14 pro max. Good phone experience

Got this yesterday. Spotless, battery life at 100%. The one I got is US version with eSim only, no slot for actual physical SIM. I am in Canada with Telus and eSim works perfectly so far, no issues.