Mine showed up in perfect condition, keeps food warm as long as needed.

It was perfect for Thanksgiving kept everything nice and hot

One star off because it came a little damaged, but that's nothing to do with the product-One corner was bent, but product still readily usable. I purchased it for a huge party and it worked great! Like the directions say, make sure you put the food already warm or hot into the server. Food stayed hot the entire time of the party! There are three temperature adjustments, which is helpful. It holds an amazing amount of food in the three bins! Does not take up much storage room when put back together in the cardboard box for storage. Overall I'm happy with the purchase and it is a good value. Please note, however, that the metal is thin of the bins and also the bin holder so must use care and caution when using and cleaning.

*** Why I need these *** I purchased two of these 3-container, 7.5 quart electric buffet warmers. We often host holiday dinners, and these allow me to get a lot of the meal ready before they arrive. *** Electric vs. steam *** I had previously been using steam chafing dishes. They held the same amount of food, but they were a giant PITA. IMO, these electric Elite Gourmet warmers are far superior for the following reasons. => Steam versions use cans of expensive liquid/gel fuel, which only last two hours. With these, as long as you have electricity, you’re good to go. => Steam versions don’t have individual lids. Guests had to pick up a giant stainless-steel lid, and spill a half cup of water that had no doubt collected under the lid. This electric warmer not only has individual lids, but they’re see-though. They even have a little cut-out so you can leave the serving utensil in the container. => This Elite Gourmet setup is smaller and easier to store. I was careful to keep the original box(es) that these came in, and I took pictures while unpacking. Now, when we’re done, I pack everything exactly as it was. These take up less than half the space my steam decks used. => These electric warmers can be used with or without the included containers. Or you could use one or two, and add your own. Or you can use just the warming plate with a giant disposable aluminum foil baking pan. These are much more versatile. *** Why I chose Elite Gourmet *** There are a few manufacturers that make this style of buffet warmer, and based on Amazon reviews, none are perfect. The metal is thin, the lids are relatively fragile, and the cord is short. So I looked at cost, and the little differences where Elite Gourmet beat the others. => The lids. The Elite Gourmet lids have actual handles, whereas some others have no real handles, just recesses in the molded plastic where you can pinch the lids to lift. => These are 300 watts, vs others with only 200 watts. That means these can get hotter than the others. Food needs to stay at 140 F to be safe, and although I didn’t test the actual temperature of food in these, it does seem to stay hot. => The frame that holds the containers on the hot plate is riveted instead of spot-welded. It looks better, and I believe it will last longer. *** Bottom Line *** At this time, I think these Elite Gourmet triple tray buffet servers are the best deal out there. There’s no liquid fuel to buy, no water dripping everywhere, and you can use the hot plate part of it with or without any number of the included pans. You can see what’s in the pan with the lid on, and leave the serving utensil in the pan with the lid on. I hope this helps.

Having read the reviews, I was prepared for this to be a little flimsy. I knew the pans would be thin - too thin to use in the oven. I knew the lids would be delicate plastic and that the tray-holder would be flexible and sharp (yet I still cut myself). I even expected the warming tray base might not sit flat, but mine did. For the price & the functionality, this was fine with me, and I was pleased with it when it arrived. It looked nice and was stable enough. It's made for home use, not restaurants. I plugged it in to test before unpacking everything, and it warmed up great. I notice some reviewers of warming trays are upset about smoking & burnt electronic smell when 1st turned on, but I also read in one of the manuals during my research that this is common briefly when 1st turned on, as a coating on the electronics burns off. This unit didn't smoke or smell, though. I cleaned everything as per the instructions and then set it aside for a couple of days until my party when I used just the warming tray base. I placed mini quiches on it to keep warm, and it worked really well. It barely got dirty. That night I cleaned it again as per instructions - soapy sponge, then wet sponge to remove the soap, then dry. I put it away, and when I pulled it out a week later it had surface rust spots. They're evenly distributed across the whole top surface where the food goes, not in a pattern from the food. I'm guessing the towel I used to dry it left some moisture that I didn't notice. I tried rubbing them off with a dry cloth. I tried with a damp cloth. Nothing worked. I uploaded a picture. This product is supposed to be stainless steel, but if it gets rust spots from a minor amount of moisture left on it, then it's very low quality or there was a manufacturing issue. I emailed the manufacturer twice (the second time with a photo), but they haven't replied. Amazon customer service helped me, though, even though I no longer have the box. A+ to Amazon & F for the manufacturer. I'm really disappointed about this because otherwise I really liked it. Again, not a high-quality durable product, but attractive and functional if it's not going to get hard use. It was perfect for my needs. But with the rust spots I can't place food on it again, and I wouldn't want the rusty surface to show. If you want to be able to place food directly on the warming tray, as I did (as the instructions indicate and the product images show), then don't get this unit. It may be a good (if less functional) choice if you don't need to place food directly on the warming tray. In that case, don't even clean the warming tray - maybe a light wipe down & carefully dry it thoroughly. I didn't use the pans, but they seemed to like they'd be stable enough. But be really careful when cleaning. I noticed that the stainless is incredibly easy to scratch, even with a soft sponge or cloth. (Again, cheap) I'll be shopping for a new one. UPDATE: A manufacturer rep got back to me and said that their warranty doesn't cover cosmetic issues like this. I'd say it's not simply a cosmetic issue when a food surface rusts. I told her I'd find one from a manufacturer whose "stainless" doesn't rust.

Bought two and use them consistently for family gatherings. Can use them with or without the individual containers. Great value and temp can be adjusted. Easy to clean and store. Light weight. Perfect for keeping food warm for the late comers. Love them!

This three bin warmer keeps food HOT for hours….veggies, potatoes, and meat. No worrying that people are getting cold food or food poisoning. Love it so much I bought a second one.

Good value at 40 dollars. The plastic lids break their corners if you drop them but still work. You can remove the little trays to have just one big hot plate which is good. Mine stopped heating up after 3 years which is why I give only 3 stars. I used it casually. Maybe 100 times before it stopped heating up.

Con relación al producto quede muy satisfecho, cumplió todas las expectativas, la única recomendación que hago es con la forma del envío, el empaque venia muy frágil, la caja llego muy deteriorada, era para un regalo de bodas y en esas condiciones no tenia nada de presentación.

Very useful for smaller group events in a home. One must make sure that the food is well heated before placing in the units as it keeps the food warm but does not work to heat it up. The containers may be put in the oven and then transferred to the unit. The lids are rather light and should be handled carefully. The ss containers for foods are large enough to accommodate groups of six to eight. For larger parties, I would recommend two sets of these and it would still be a bargain. I love it because it looks very good, is easy to clean and store and works as promised. Now to have more family meals at my house!

It's a good product but not long lasting. The element is always burned.

We just use this once at Christmas and it worked great. We just hand wash the lids because some people said they melted them in their dishwasher which makes sense since it doesn't say their dishwasher safe. It kept everything at a constant temperature

Ya lo utilizamos en una reunion y mantiene los alimentos protegidos y calientes