I've now bought 3 of these in total (various lengths). I bought 2 of them for our farm and they are of high quality, no leaks, retract effortlessly. I've had the original purchase for nearly 3 years.

great product. mounting bracket does not fit well on a 4x4. holes align so close to edge of 4.x4 it splinters the wood

I love having a retractable hose! It makes watering plants so easy and convenient. Neighbors have commented that they now want to get one because you don't have to mess with winding up a hose manually or dealing with kinks or twists in the hose coil. My husband mounted this to a sturdy 4x4 post on our front porch. He created an extra sturdy mount because we had to place the bolts through a plastic post cover (see photo). After using it for about 1 month now (maybe 2) the top of the mounting bracket seems to have started to bend, almost like it is going to slip out. The bottom mount has a screw to hold it in place, but the top one doesn't as you can see in the photo. We might have to find a way to add this, but then I'm not sure how we would unmount it for the winter months?? Also, the retractor feature is starting to catch. The hose gets stuck and doesn't always retract or release completely. Maybe would be more durable if the parts were made of something other than plastic.

I recently purchased the Giraffe Tools AW30 Retractable Garden Hose Reel, and I can confidently say that it has exceeded my expectations in both quality and customer service. From the moment I set it up, I was impressed by its sturdy construction and sleek design, which adds a touch of elegance to my garden. Initially, I encountered a minor issue with a leak in the hose. However, I was pleasantly surprised by the customer service I received. They reached out to me promptly after I reported the issue and handled the replacement process with incredible efficiency. Not only did they send me a brand new hose reel, but they also allowed me to keep the old one, which I found to be a generous and hassle-free solution. As for the hose reel itself, it performs beautifully. The retractable feature works flawlessly, making it easy to store and use without the usual tangles and mess that come with traditional garden hoses. The durability of the product is evident, and it has held up well to regular use. It works perfectly for all the gardening tasks I need it for and has quickly become an essential part of my gardening routine. In summary, I highly recommend the Giraffe Tools AW30 Retractable Garden Hose Reel. It combines quality, durability, and an aesthetically pleasing design with outstanding customer support. If you’re in the market for a reliable garden hose reel, look no further—this product truly delivers!

Let's face it, this is for lazy people who couldn't be bothered to hand-crank the hose, so they rather spend an extra $100 or more to get this thing, safe in the knowledge that the hose will always be neatly put away at the end of the day, because it takes no effort. To unreel the hose, you simply pull on it. When you stop pulling, it will pull back about a foot or so and then "lock", so there's not a constant tension on the hose. To reel it back in, pull the hose out for a foot or two, then release the tension and it will reel it back in. I suggest you "walk it back", otherwise it will slam the ball at the end of the hose against the unit. The spring inside this reel is quite strong, you also notice that as you pull it out to its full extent. The instructions have a full-size drill template on the back, that makes the installation a little easier. HOWEVER, you'll have a hard time finding the correct concrete drill bit for the included screws / anchors, because they're for metric drill sizes, so I went to the hardware store and bought a "beginners kit" that had screws, plastic anchors, and the correct bit. This made the installation more painful than it needed to be. If you're mounting this into wood, then you don't have that issue. To make the installation a little easier, you can loosen the small screw on the swivel base, then lift the unit from the base. Once the base is screwed to the wall, just lift the reel in and tighten that little screw. Once mounted, the entire reel can swivel roughly 180 degrees. The package includes a leader hose to hook it up to the faucet, however the connecting port is mounted horizontally, which is a bad idea. To reduce the stress on the port, and to avoid kinking the hose, I bought the following 3 items which make it a "better" installation, and also makes it easier to follow the instruction manual suggestion to shut off the water before reeling in the hose: - 90 Degree Hose Elbow CAMCO 22505, search for: B003BZD03K - Kink-Protector Hose, search for: B07N6Q141P - Inline shutoff with long lever, search for: B089QXNJNF In my view, the elbow should be part of the package, particularly at this price. Anyhow, I mounted the elbow to the reel to make it a vertical connection. Then I mounted the kink-protector hose to the elbow and attached the shut-off to the kink protector hose. Finally hooked up the (included) leader hose. This prevents any kinks in the supply hoses, and it allows me to shut off the water right at the reel, without putting physical stress on the water inlet connection, which did not look too sturdy to me, and it certainly wouldn't be fixable if you broke it.

I purchased 2 of these hose reels. One 78 ft and one 100 ft. So far I can honestly say I wish I'd bought them a long time ago!! The 100 ft reel has the metal bracket which I think is more sturdy. I think they should all come with the metal bracket because the unit is so heavy and i worry about the plastic breaking down over time. Ill see how it goes, but for now, its sturdy. We were wrapping up our hose and letting it sit on the concrete. But when it rains, the hose gets muddy and I never wanted to touch it because it was such a hassle. This hose reel is AMAZING! Just pull it out, it locks itself in place. Water your plants, wash your car, rinse your boots off, then tug on the hose and it winds back up! I mounted ours about 3 ft from the ground, just so I'd never have to bend over. It works out great. I know it's a bit pricey but, It's definitely worth the money! I'm thinking of buying 2 more!!

Muy fácil de enredar y desenredar. Buena calidad

Defective item replaced within two weeks, and works fine now. I appreciated the response from the vendor.

It was easy enough to attach this hose to the house. It works exactly like it should. The hose is heavy duty which is good but it is heavy and requires a bit of effort to pull it out. The mechanism to stop it retracting is a bit finicky so sometimes it takes a couple of tries.

*****EDITED ON JULY 18,2024***** Customer agent finally replied and confirmed that new item will be shipped asap and once shipped a confirmation email will be sent The hose reel shows sign of load stress.White blanching appears less than 24 hrs after the product was installed.Contacted customer service by email and they proposed $20 to keep the defective product. As the white mark were spreading, i politely declined the proposal as the structural integrity of item was at risk. The customer agent sent an email requesting my shipping information so that a new product can be shipped to me but its been almost 1 week after i submitted the requested info and no response from them.I asked in my email to send me the tracking info. The company advertised a phone number for customer service but every time i called, the same generic msg” there is currently no available agent to take your call ,please leave your name ,phone number and email” What is the use of advertising a phone number when obviously there is no one to pick up the phone!This is very frustrating!!!!!

I purshased thr 1/2 inch hose and first impressions were good. Like every hose set up like this is theres alot of plastic and hose qualtiy remans to be seen but doesnt look very durable should a vehicle run over it. Howere being plastic nothing seems too flimsy which was a concern when ordering. I should have gone with the 5/8 hose cause i notice a slight difference in water presure and as i run water for the sprinkler my machine makes a humming noise but doesnt bother me at the moment just glad yhere no loose hose on the ground.