Great customer service. Very happy with this purchase. I went to their website and sent message was missing the vent adapter piece, they responded and sent it to me by Fedex for no charge. The range hood has been working great for me, it's powerful, hand gestures work fine, remote also works if you prefer that. My contractor installed it and said it was easy to install.

Play Video You need an outlet installed behind your range hood for plug in option or hardwire. I opted for the plug-in. I needed an electrician to install the outlet because I originally only had an under-the-cabinet range hood that was hardwired. I purchased this 30in range hood to fit in a 36" decorative range hood cover. Easy installation for someone who is good with tools. I had sanded plywood and 2x2 lumber lying around so I routed out the rectangle for the face and used the 2x2s as instructed in the directions to keep it secured and prevent it from dropping down. How it works: - the range hood has the ability to be completely off where there is no power (you won't see the blue power symbol lit) or in power on mode (blue power symbol is lit). It will not function by manually pressing buttons or by using the remote unless the blue power symbol is lit up to indicate that the range hood is powered on. - light has one setting: off and on. It does not dim or get brighter - fan has 4 settings, 1 is low, 4 is high. - range hood is either ducted or ductless. Comes with a exterior cap if you use that option or a carbon filter than gets installed on the right side of the interior of the range hood. The directions explain that the range hood is going to be louder if you use the ductless option. I opted for ductless to avoid cutting through the wall. - the remote works great in close proximity or directly facing the range hood. - the two vents at the face can be removed. Pull the tab to release the tension. Place the vent back in the slot with the tab pulled, press it into place, then push the tab back to the original location so that it's flush and not hanging.

Kitchen 30 in range hood works great between unit buttons and remote BUT the motion sensors do NOT WORK. Turned the fan on to make sure that it was functional before install but forgot to check the motion sensors. Didn’t realize that it didn’t work until hood was already installed. Average noise level. Good strong fan. Timer has 9 minutes max and sometimes is not enough time to remove strong food smells. Functions great minus the motion sensors not working, hence 4/5!

Hood vent looks beautiful in my kitchen, absorb the smoke and oder while cooking. Very bright LED lights!! I like the fact as soon as smoke hits the vent it automatically comes on. The customer service is great took care of all my questions and concerns. I recommend anybody to buy this hood vent you want regret it.

This product is everything you need in a vent. I love my unit. It's easy to install and clean...looks beautiful in my home. I damaged the remote and contacted the company to purchase my replacement. Emma, a customer service representative, responded immediately telling me the replacement is covered under their purchase policy. She promptly sent me the replacement remote. I'm so thrilled with her promptness and professionalism. This is how all representatives should respond. Thank you Emma for being a wonderful example of exemplary customer service! I appreciate you.

I purchased the manual version of this fan but it sat in the box for months before we could instal it. Discovered the touch/remote version was sent. Most would love the upgrade. I just prefer manual. Many prefer automatic and/remote. I had left a review expressing my frustration. I am rewriting that review. The company contacted me and made it right. Upon installing the remote did not work and i stated that in my review. A new battery did allow it to work. I'd still prefer manual knobs but as i stated-- the company went above and beyond to make this purchase right and i am now a satisfied customer. It is apparent this company cares about customer satisfaction. It's not necessarily quiet. But i think it's because our previous fan was very quiet and to replace that fan would be $1k. A friend listened to this fan and said it's quieter than hers. Also-- i do like how this fan does not stick out past the cabinets. It is very slim fitting and it does suck up the steam and cooking smells well.

We are renovating our kitchen and waited a vent that we could hide inside a cabinet. This did the job! Great suction, very powerful, fit perfectly inside our 30 inch cabinet. The machine is def loud but on the lowest setting the noise is not terrible. Not hard to use but the touch less option is not great , sometimes it senses your movement but most times not so much and the light option works to the touch sometimes other times you have to press it several times before you can shut the light off . The remote that this comes with is probably the most effective way to operate the vent.

I've had the equipment for almost 4 years and it has always worked perfectly. Excellent customer service if you have any problems with the hood!!!

I was reluctant to buy it after I read the reviews, especially the lower ratings. I took a chance and ordered it. It was installed 2 days ago. Everything went smoothly and every feature worked. No damage, no irregularities and no difficulties. When my other one quits and this is still available at the time I’ll buy it again. I definitely recommend this unit

Quedó muy bella y oculta en el tronco , funciona modo touch y jala muy bien la grasa

Muy Bien De calidad Recomendada

I'm updating my review. Although the motor bearing assembly broke only after 6 months and these things can happen, I must say that their customer service rep, particularly 'Emma' went out of her way to make things good. They quickly determined the problem and made the necessary arrangements to promptly send a new unit. I cannot express my sincere thanks enough to Emma for the professional service and wouldn't hesitate ordering from them again. It's nice to know that you're dealing with a company that completely stands behind their products.

La coloqué con el exatractor al exterior .. muy buen producto