We had work done on our house recently, so we had to rent rooms to have someplace to stay while the heaviest work was done. We moved many of our possessions into boxes and stored them in our garage for the work to be done. We were so sore when we were finished. We are seniors. When we arrived at the rental property, the landlord, we found, had two massage chairs. The operation manuals indicated that the two chairs were high end. Sore from moving so many of our heavy possessions, we sank into the comfort of the chairs and thought — wow, we should get one for our home! When we returned home and after having put up all of our things, we began a search for a massage chair. We were shocked at the prices and figured we could not afford a massage chair that had most of the massage functions that our rental property owner had. But just for kicks I began to look closely at Amazon’s offerings. I was pleased that there were several choices and began to shop by thinking about the functions on the Kozi Sense and the “C” chair we enjoyed at our temporary lodging. In comparing and contrasting, I found that the Kozi Sense had almost all of the massage options of the more expensive chair except for one feature. The (C) chair had a body stretch function that was a serious stretch. Kozi Sense has a Thai stretch function, but it is a very gentle stretch. You hardly feel it. However, I’m working on figuring out how to get more of a stretch out of it. Meanwhile, wow. I am enjoying the features of this chair! I can adjust the foot rollers if I want a gentler roll of the balls on my feet. I can turn off the leg air bags if I don’t want them, or set the intensity to gentle. The heating function puts me to sleep. I’m hoping it is going to work well through the winter months. The (c) chair designated shiatsu, Swedish, Thai, Japanese, and other types of massage. With this, they assume you don’t know what those are so they just give everything a letter and number designation. But I don’t mind that. I can mix and match the type of massages I want as I go through the panel. One reviewer said it was difficult to figure out how to use the chair. Not. Easy peasy. I did have to ask for the code to get the Bluetooth to work. It’s called Amy, by the way. You can listen to your tunes while you get a massage. Also nice is that the chair has a phone clip so you can attach your phone to the arm while you get your massage so you can view things on it. My husband likes that feature. He checks the baseball scores. Another reviewer said the panel is not lit; so if you’re in the dark or dimly lit room, you won’t be able to make out what’s on the panel. I solved this by hanging a small penlight flashlight to the back of the cell phone knob. This way, if I need to see the panel, I reach for the tiny flashlight. We live on a hill, so I was concerned about getting it inside our house. Though we could pack small boxes, there was no way we could get it up the steep hill of our driveway and into our living room. I paid for the white glove delivery, which meant the delivery guys brought the huge box up the driveway, up the steps and right into our living room. Such a great service! There was no way, at our age, we would have gotten it into the house considering our steep terrain. Thank you Amazon! The chair is working well. I’ve had it now for nearly two months. I'm a little worried about its durability. I use it nearly every day! However, what I've noticed is that customer service is excellent. I think that if anything goes wrong, these folks will stand behind their work. If you're thinking about this one, think no more. Its quality compares nicely to the more expensive chairs. It's a good fit for the short user like myself—I'm 5'2"; and good for the taller user like my husband who is nearly six feet. Be good to yourself—whether you work a physically intense job that causes you to get sore muscles, you want relief from pushing yourself after an intense workout, or you're a senior looking for relief from the aches and pains of just living, this is the solution.

I don't want to over sell but for us this has been a wonderful chair. We are both in our 70's less than 5'8” and 150 pounds or less. It fits us perfectly. It's the first thing my husband does every morning even before coffee! He often wakes up sore and achy. The chair has made a big difference for him. There are 13 main setting to choose from and many features can be customized within most of the setting. We truly have not identified a setting we don't like and therefore would never use. I can't imagine a better chair at this price point. While some settings massage deeply, being in the chair has never been painful. This was not the case with two other chair we have used on several occasions. It appears to us that KoziSense really pays attention to details. The chair came with a covering for the floor and a cover for the chair. The installation is remarkably easy; from removing the chair from the package, moving it to our selected location, attaching a few pieces and plugging it in. One of our pleasant surprises has been the responsiveness of their support team. From our beginning questions on how to operate it to needing a new manual because I lost the original, the support has been all but immediate through text and they have always gone above and beyond to help. One last thought, before we received the chair, I thought I wanted a new smart TV in that room. After we had used it for a few weeks, I realized I didn't want to do anything but relax in the chair. It's a great experience and for me, being on my phone or on the TV would distract me. My only cons were the lack of information in the manual and lack of YouTube videos. However, in the four months that we have had the chair both of these areas have improved.

I cannot recommend this product or company enough! I bought this as a present, but I have been using it just as much as my boyfriend! It came fully assembled and worked right out of the box. Very detailed instructions are included, explaining all the different modes and what each control button does. It looks great and feels great. They sent an extra pad to add onto your chair if you want more padding between your back and the kneaders. At first the airbags that squeeze your legs were way too tight and hurt. I sent a message to customer service asking for help and they were fantastic! Extremely quick response, multiple options to address this (there is a setting you can press), and great follow up! I am 5’2 and I thought it would not reach my different areas correctly but the AI scan is amazing! I love that it actually massages hips and glutes. You won’t regret making this purchase with this company!