I don't normally write reviews, however I can't not mention the ABSOLUTELY AMAZING Customer Care experience I had with these folks. But first, In review of the product itself, which is the 'Executive Series Black Milk Frother with Black Holster Stand'. This is my first 'frother' purchase, and I must say I was skeptical at best to try it, but I opted to purchase it anyway because of all the great things the company stands for. I figured, how good could it really work?! Well, as a matter of fact, it worked quite wonderfully! Within just a few seconds / pulses of the frother, you have beautifully frothed contents. It is simple to operate, with one hand, and just the simple push of a button. (I imagine I could even make whipped cream without dragging out a stand mixer.) The batteries, (2 AA - not included), were simple to load. And, there is a battery pull ribbon so you can also remove them easier, if you utilize the pull ribbon and thread it between the batteries. This device quickly became part of my weekend coffee routine, and I also purchased a lesser model to bring to work. (This 'Executive' one, has a holster stand, which looks nicer, and seemed to cradle the frother, instead of hooking it into the holder.) I was so happy with the frother, I was sad that one day it seemed to not be working quite as well. I thought .. hmm, maybe the batteries need to be changed? I changed the batteries, and was still experiencing it not really working. (I would press the button, but it didn't start frothing right away, and then seemed less powerful in a way when it did start. But, it did still froth.) After a second day of experiencing the same thing, I reached out to Zulay. They are gracious enough to have ALL of their contact information printed directly on their box, underneath all of the beautiful information about the company, and where / how it began. It was on a weekend, so I chose to send an email describing what I was experiencing, and asking their advice. Based off most recent attempts at Customer 'Service' with other companies, I didn't really expect to hear back. Not only DID I hear back, but I received an email from a human, not just a system-generated response with canned information. They expressed their concern for my item not working, and assured me they would make it right if given the opportunity. They wanted to confirm my order, to make sure they had the same model in stock. Within hours, they sent me a link to replace my item, and would ship it directly to me, no questions asked. No need to return the inoperable item, no need to do anything but literally click the button and wait for it to arrive. My replacement arrived, and it was the exact model I purchased. It was brand new, wrapped in package .. not some refurbished item. And, much to my shock and appreciation that almost NO ONE does this anymore, there was a hand written card included in the package thanking me for giving their family run business a shot. Well, I thank YOU for sharing YOUR family with us, and for making me feel a little like a piece of yours! I would highly recommend this product, and would certainly purchase it, or others, in the future. I would certainly also be comfortable gifting this item. Enjoy!

Mid Feb 2025 - The company reached out to us when we posted the review. An explanaiton of how to adjust the batteries was provided BUT we had already tried this and it didn't work for us. They explained that they were willing to give us a replacement to honor ther lifetime warranty. It is rare that a company will stand by the product and replace it in a timely manner. For this reason, we are giving the tool and the company 5 starts. It is refreshing to deal with such integrity and efficiency. Early Feb 2025 - We have loved, loved this milk frother and have used it every day for right up to a year. It makes great foam in less than a minute. Most days it is a powerful little tool and comes with a stand perfect for the coutertop near the coffee maker.About half way thru we found that the batteries sometimes had to be repositioned to keep it working. However, today (almost exactly one year later) it has stopped working. Will order another BUT we wish it were more durable/had lasted longer.

Last Update: After working with this company and experiencing their excellent customer service and warranty service, I have raised my rating to 5 stars. A replacement frother came this week with a kind note and a bonus mini frother. The replacement works wonderfully and I think my original just had a defect. It happens. Buy with confidence - this seller has a great product that they stand behind. Update: Have this about 5 weeks and it now doesn't want to spin at all. If I fiddle with it long enough, I can get it to spin for a few seconds. Really disappointed as I thought I had found a product that would become a favorite. Original: When I opened and first used this I was ecstatic. It has a lot of power and I loved it's ability to fully mix my coffee and creamer and froth it. In fact, it has so much power I had to fill my cup a bit less to not send liquid flying! That said, in just 2 weeks of use it is making a whirring sound when using it and the spin is erratic. Maybe this one is just a fluke and not representing the typical build and function. I am really disappointed as I was actually going to purchase a back up based on the initial presentation. Couldn't go less than 3 stars as if it would continue to work like it did at first use it would be perfect.

Play Video The packaging of the device when arrived looked like someone had sat on it. My sister got one of these back in the day and had lots of positive things to say about it. Unfortunately, the one I received in the mail seems temperamental. I added new double A batteries and activated the device. Sometimes it spins really fast, really slow or not at all. The material which your hand grasps to activate it feels flimsy. When it does work, it is quiet and froths really well. I bought this for my parents to use, unfortunately we tossed the box it came with before we determined it wasn't working. Fortunately, I bought the device while it was on sale. It looks simple enough, so will try to take it apart to fix before I trash it and buy a no named brand from a local store (did this for myself. It was very cheap and works great).

This little frother is a game-changer! It’s super easy to use, and in just a few seconds, it turns my coffee into a latte-style drink with creamy, foamy goodness. Works great for matcha, protein shakes, and even mixing hot chocolate too!

Very, very nice mixer. Quality is nice and build and looks are very neat. It works wonderfully and it has a very convenient stand. From the ones I have ever owned, this is the most, cute, elegant and well build one. It performs really well and I would recommend to anyone that wants a nice little gadget in their kitchen.

Like the title ? It’s true! This little machine works so well at frothing up your drinks. Easy to use and clean, froths up drinks quickly. Just a quick tip- add coconut oil to your hot drink to add extra creaminess and froth. My son likes it to mix his cold chocolate milk as well. Great product. I ordered two !

This portable drink blender is great. It is very powerful, easy to clean, easy to use, blends powders very well in my liquid drinks. It even comes it a little stand to keep it upright in your cupboard. Overall made with good quality materials and requires a battery. But I haven’t replaced the battery at all in over a year!

Muy práctico me encantó.

Es súper lindo práctico y cumple con su función, hace excelentes capuchinos

Con relacion a la entrega, producto que llego en tiempo. Respecto al desempeño del equipo, es excelente. funciona de forma correcta. La operacion del espumador es extraordinaria, en segundo se puede ver los resultados. Muy recomendable la compra

Cumple con su función aunque se consume rápido las baterías